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Role Purpose
Develop and implement logistics solutions according to global customers’ requirements. Manage and complete logistics project within agreed time and budget and ensure service quality meets/exceeds customers’ expectation. Perform the general management role of operation in the assigned area with the key objectives of developing and meeting national strategic targets to deliver the Service Parts Logistics operations and service excellence.
職位宗旨
根據(jù)全球客戶的要求，制定并實(shí)施物流方案。在預(yù)定的時(shí)間和預(yù)算內(nèi)管理并完成物流項(xiàng)目，確保服務(wù)質(zhì)量達(dá)到或超越客戶期望。
在所屬區(qū)域項(xiàng)目?jī)?nèi)執(zhí)行服務(wù)備件物流中心及戰(zhàn)略備件中心的管理職能，以發(fā)展和實(shí)現(xiàn)全國(guó)SPL的戰(zhàn)略目標(biāo)，完成SPL的運(yùn)作和優(yōu)秀服務(wù)。
工作地點(diǎn)：上海市浦東新區(qū)遠(yuǎn)航路785號(hào)
Main Accountabilities
1. Provide program management services in such a way that performance and customer satisfaction levels are met.
1. 提供項(xiàng)目管理服務(wù)，實(shí)現(xiàn)績(jī)效服務(wù)水平，達(dá)到客戶滿意度
2. Manage the solution from an end-to-end perspective across all DHL Business Unit products and services with the goal of managing change, enhancing the customer business model, and creating an environment of service excellence.
2. 在DHL所有業(yè)務(wù)單位的產(chǎn)品和服務(wù)之間制定端對(duì)端方面的解決方案，并管理方案，從而積極應(yīng)對(duì)變化，改善客戶業(yè)績(jī)模型，創(chuàng)建一個(gè)優(yōu)質(zhì)的服務(wù)環(huán)境。
3. Partner with GMNC Customer Management, the Customer Support Group, and Business Units to ensure exceptional service level performance and integrated program management occur at both customer and functional levels.
3. 與GMNC客戶管理層、客戶支持團(tuán)隊(duì)和業(yè)務(wù)單位積極合作，確保在客戶和職能部門方面均實(shí)現(xiàn)優(yōu)質(zhì)的服務(wù)水平績(jī)效和綜合項(xiàng)目管理
4. Provide consultative advisory services in Express Distribution and/or Logistics that drives incremental revenue generation from existing business.
4. 在快遞配送及/物流方面提供咨詢建議服務(wù)，推動(dòng)現(xiàn)有業(yè)務(wù)的收入增加
5. Serve as management escalation point for all process and support issues.
5. 對(duì)于所有的流程進(jìn)行管理，并協(xié)助解決問題
Skills and Qualifications
1. Bachelor degree or above
1. 大學(xué)本科或以上學(xué)歷
2. 3+ years of working experience in Logistics project is preferred
2. 具備3年以上物流項(xiàng)目工作經(jīng)驗(yàn)者優(yōu)先
3. Good English skills both in written and verbal
3. 良好的英語書面及口語能力
4. Proactive, able to work under pressure
4. 積極主動(dòng)，能在壓力下工作