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RESPONSIBILITIES
? Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
? Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
? Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
? Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
? Support product transfer process and assist with product audit feedback and early field issue reporting.
? Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management.
? Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
? Execute Quality Engineering responsibilities on New Product Development projects, participating on New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
? Create analytic reporting around warranty data for America’s LOB using Use Excel, SQL, and Power BI
? Support Warranty administration as needed.
? Other Duties as assigned
QUALIFICATIONS
BA or BS or equivalent experience
Engineering or Technical Field
5-8 years of experience
At least 3 years of professional engineering quality related experience.
Requirements:
? Excellent communication skills, both written and verbal
? Excellent organizational, analytical and interpersonal skills
? Ability to work and multi-task in a fast-paced environment
? Proficient in data analysis; ability to develop performance metrics and goals based on product and process data.
? Generate and present reports using Excel, PowerPoint and Vertiv system applications.
? Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques.
? Knowledge of Failure Modes and Effects Analysis (FMEA)
? Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus
? Knowledge in electrical, mechanical and firmware design and development, reliability and test validation
? Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing.