Responsibilities
·
Manage sales order intake,
process and confirm orders within 24 hours.
·
Monitor call-offs, delivery
lead times, pricing, and inform account management and customer s.
·
Resolve order blocks in
collaboration with Sales, Planning, Finance, and PA.
·
Handle customer complaints,
maintain CRM, and manage return orders and related documentation.
·
Keep stakeholders updated on
order status and risks, propose alternatives when needed.
·
Taking turns to answer the 400
hotline and forward customer complaints to relating functional teams for
follow-up and resolution.
·
Support payment follow-up,
maintain customer master data, and handle special assignments like focal point
or small projects.

工作職責：
· 收到客戶需求后，在24小時內(nèi)負責銷售訂單的接收、處理和確認。
· 監(jiān)控提貨、交貨周期，并通知銷售團隊和客戶。
· 與銷售、計劃、財務及流程管理團隊協(xié)作，解決訂單阻塞問題。
· 處理客戶投訴，維護客戶關系管理系統(tǒng)，管理退貨訂單及相關文件。
· 及時向相關方通報訂單狀態(tài)和潛在風險，必要時提出替代方案。
· 與團隊成員輪流接聽400熱線，并將客訴轉(zhuǎn)至對應職能跟進處理
· 協(xié)助跟進付款情況，維護客戶主數(shù)據(jù)，擔任后備支持，承接專項任務（如擔任項目對接人或小型項目執(zhí)行）。

Qualifications

·
Bachelor’s degree or above
·
Strong English reading and
writing skills, listening and speaking ability preferred.
·
2 years+ of experience in
customer service or supply chain.
·
Proficiency in Microsoft Office
and SAP.
·
Ability to work in a
multicultural environment with strong communication and teamwork skills.

任職要求：
· 本科以上學歷
· 具備較強的英語讀寫能力，聽說能力加分
· 至少2年客戶服務或供應鏈相關工作經(jīng)驗
· 熟練使用Microsoft Office及SAP系統(tǒng)
· 能夠在多元文化環(huán)境中工作，具備良好的溝通能力和團隊協(xié)作能力