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Responsibilities*
?Collaborate with stakeholders to define and maintain a clear product vision and roadmap that aligns with the Hive’s and Bank’s objectives.
?Own and prioritize the squad’s backlog, ensuring user stories are well-defined, refined and aligned to product roadmap, achieving Hive/Domain’s strategic outcome and scorecard priorities
?Align business stakeholders and technology partners to ensure a clear common objective.
?Ensure both Hive and Squad understand the why, the purpose and the mission.
?Lead the squad to deliver relevant and impactful features balancing quality and speed.
?Be an active participant in Agile ceremonies and foster a culture of continuous improvement together.
?Own the overall product quality and outcomes by adoption key agile processes (e.g. DOR & DOD)
?Have awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
?Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value.
?Display exemplary conduct and live by the Group’s Values and Code of Conduct.
?May act as a Chapter Lead, spearheading initiatives to elevate the skills and impact of Product Owner throughout the Hive
Technical Capabilities and Excellence*
?Champion and drive an accountable & sensible technical direction to build reusable, scalable and interoperable solutions that integrate with existing investments.
?Works closely with technology partners, ensuring backlog items are delivered in line with Group’s technology direction and standard to mitigate technical debt, risks and to keep cost of change low.
?Establish alignment across tech community to ensure capabilities are developed with a future proof focus
?Adopt best practices in Agile framework to line up and deliver the backlog items, identify dependencies in the planning phase and secure contract ahead of development as part of technical DOR
?Perform regular review and identify area of improvement during development and testing phase through automation, simplification, or innovative use of latest market trends.
?Accountable to capture and maintain knowledge base of technical decisions, definitions and designs from Solution Review sessions.
Requirements & Skills
?Experience in global diverse organisation in building overall capability and technical expertise for 8+ years
?Leads min of 1-2 initiatives for the Hive
?Have a good understanding of AI enabled client journeys and/or user journeys for contact centre agents
?Experience in industry bench marking for technical skills
?Experience in identifying skill gaps and mitigate risks to deliverables
?Bachelor's degree in Business, Finance or a related field (or equivalent experience)
?Previous experience as a Product Owner or similar role in banking product delivery using agile framework
?Customer-centric mindset with a passing for delivery high-quality products that meet or exceed customer expectations and drive business value
?Strong understanding of Agile principles and methodologies, including Scrum, Kanban, or Lean, and experience working in agile development teams
?Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, stakeholders, and customers
?Analytical mindset with the ability to prioritise competing demands, make data-driven decisions, and adapt to changing requirements and priorities
?Leadership qualities with the ability to influence and motivate team members, foster a culture of innovation and collaboration, and drive results in a fast-paced environment
?Knowledge of product management tools and techniques, such as user story mapping, personas, MVP, and other product roadmap development
?Familiarity with SDLC processes and methodologies is a plus
?Strong problem-solving skills and a proactive approach to addressing challenges and overcoming obstacles in product development and delivery
?Relevant certifications to demonstrate expertise and commitment to the field e.g., PSPO I, PSPO II, CSPO