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1. General Job information Job title: Purchasing Specialist Service Group / Unit: Group Business Services (GbS) Department: PSS 2. Position in the organization Reports to: Purchasing Assist Lead 3. Purpose of the job The Purchase Specialist is responsible for executing purchasing transactions, in such a way that products and services are delivered in time and within the specified (commercial and technical) conditions. Monitors the operational purchasing process and initiates and implements optimization opportunities. The Business Environment The Purchasing Shared Services organization annually deals with 350.000 PO items related to all Indirect goods and services and 600.000 invoices and 150.000 tickets for DSM globally. Employees within PSS are responsible for small value buying with a total value of €100M. To ensure that the entire Purchase to Pay process runs smoothly, PSS interacts with multiple stakeholders: requisitioners, site management teams, suppliers, Finance, Sourcing and the business/service units on a global scale. DSM business processes are executed upon a foundation of IT applications (e.g. SAP SRM / Ariba) which provide functional efficiency, data storage, transfer & analysis capability. They provide substantial competitive advantage, they are innovated & improved in line with business strategy, best practice, legal necessity and Corporate Requirements. Optimal use of DSM’s IT applications contributes to effective and efficient operations. Partners & customers are increasingly innovating services toward global technology & social trends. They demand increasingly higher levels of collaboration, accuracy, reliability, speed & agility. In this context the Purchasing Specialist is focusing on the transactional activities within PSS by creation and monitoring of purchase orders. In order to execute this efficiently and effectively, the Purchase specialist has to continuously improve the way of working and assist in standardizing processes as well as adding more purchase related activities and services into the service center in an agile project-based approach. 4. Job Content: Key Areas of Accountability / Responsibility Ordering and non-compliant invoice handling and follow-up: ? Responsible for all requisition/shopping cart and purchase order processing, interaction with requisitioners and BGs to identify required need ? Responsible for creation of year-orders according to the right standard ? Handling of PO responses ? Monitoring and follow up on open PO responses ? Monitoring and follow-up on open items where goods receipt is missing ? Handling of non-compliant invoices ? Responsible for maintaining and increasing the gatekeeping standard (guidance to correct channel and vendor selection) ? Create and change vendor master data Customer connect: ? Ticket handling from vendors and internal customers regarding purchase orders and invoices ? P2P complaint handling: solve low impact, escalate high impact complaints. Provide reporting input to relevant stakeholders for evaluation (e.g. supplier performance towards Sourcing) ? Escalate medium and high issues to SPOC within PSS Continuous Improvement & Innovation: ? Initiate improvements within PSS and to TS – Done by Global Continuous Team. PAs should contribute or identify the area where the improvement project needs to be initiated. ? Due to the rapidly changing Purchasing Shared Services environment it is expected that PAs are agile, dynamic and actively contribute to improvement projects. 5. Complexity of the job The Purchase Specialist is responsible for handling all purchase orders and requests for respective location(s). This requires extensive knowledge of the P2P process and systems and all deviations from this process by various DSM Sites. The Purchase Specialist requires a pro-active and conscientious approach to problem solving in line with DSM processes and requirements. Due to the global nature of the P2P organization, the Purchase Specialist needs to be able to work in a multinational setting and being able to understand local specifics to ensure high quality and efficient P2P activities. 6. Knowledge and educational level ? Higher or medium educational graduate level ? Good knowledge of the English language oral and written and local languages is advantage (e.g. German, French, Spanish or Chinese) ? Good knowledge of processes and systems in the functional P2P area (purchasing and accounts payable) ? Good communicative and social skills ? Very accurate and consistent work ? Pursue and propagate the rules 7. Required level of experiences ? Experience in P2P processes being purchasing and/or accounts payables (>2 years) ? Commercial education and mindset ? Proven track record in dealing with P2P systems 8. Behaviors and explanation ? Customer service-oriented attitude ? Accurate and disciplined ? Clear communicator (able to diagnose and escalate issues) ? Able to structure work