Key Responsibilities:
1.Deliver Tier 2 or 3 technical support for back-office applications, ensuring prompt resolution of issues in line with SLAs.
2.Maintain, enhance, and update back-office applications to align with business requirements provided by Business Analysts.
3.Conduct user training across multiple time zones and manage user access rights with quarterly reviews.
4.Develop and execute test plans for quality assurance, collaborating closely with developers to resolve bugs.
5.Monitor system performance and apply necessary patches and upgrades to maintain system availability.
6.Maintain comprehensive documentation including user guides and support logs
 
 Requirements: 
1.Strong technical support experience, with the ability to support end users and diagnosis technical issue, troubleshooting with developers, server and network administrators. 
2.Excellent problem-solving skills and ability to work collaboratively 
3.Experience in testing and quality assurance processes. 
4.Self -motivated and proactive mindset for system maintenance and optimization. 
5.Language proficiency: Read and write in English and Chinese; speak both Cantonese and Putonghua
 
 Technical Skills: 
Mobile App Development: React Native, Flutter, Native 
App Publish: Apple Enterprise App, App Store and Google Play Store 
Development: Node.js, .NET, C#, Java, PHP 
Web Frontend: React, TypeScript, Vue, Next JS 
Authentication: Azure AD (SAML 2.0 and OIDC) 
Deployment: Docker with CI/CD pipelines 
OS: Windows, Linux 
Database: MySQL, MSSQL, Oracle 
Infrastructure as Code: Terraform 
Cloud: AWS, Azure
 
 Salary : 
7K~12K (specific salary to be discussed during interview), five social insurances and one housing fund, supplementary medical insurance, paid annual leave, holiday benefits, regular health check-ups
 
 Working Hours: 
9:00-18:00, 8-hour workday, two-day weekend (雙休)