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職位名稱：現(xiàn)場服務(wù)工程師

關(guān)于我們：

eMoldino是企業(yè)級供應(yīng)鏈管理（SCM）解決方案領(lǐng)域的全球領(lǐng)先者和開拓者，獲得了頂級風(fēng)險投資公司的投資。eMoldino正在為全球財富500強(qiáng)公司和主要的制造組織（如捷豹路虎、寶潔和戴森）推動數(shù)字化轉(zhuǎn)型。我們正處于快速擴(kuò)張的階段，站在全球解決方案交付的最前沿，與我們位于硅谷的、資產(chǎn)管理規(guī)模達(dá)600億美元的董事會董事、全球行業(yè)領(lǐng)先客戶的各位高級管理人員、國內(nèi)外風(fēng)險投資公司以及美國、歐盟和亞洲的其他業(yè)務(wù)伙伴直接合作。

職位概述：

作為一名現(xiàn)場服務(wù)工程師，您將成為我們實施部不可或缺的一部分，與全球技術(shù)主管緊密合作，并與我們的硬件和現(xiàn)場服務(wù)團(tuán)隊協(xié)作。您將確保在全球快節(jié)奏的環(huán)境中，我們的解決方案能夠無縫部署并獲得持續(xù)支持。

主要職責(zé)：

●部署與實施： 安裝和配置傳感器、終端和相關(guān)硬件，確保在制造環(huán)境中成功部署。必須能夠管理300公里服務(wù)區(qū)域，并完成每日任務(wù)。

●技術(shù)支持與故障排除： 提供現(xiàn)場或遠(yuǎn)程技術(shù)支持，高效診斷和解決硬件問題。

●數(shù)據(jù)管理： 清理、導(dǎo)入并協(xié)調(diào)客戶工裝數(shù)據(jù)，確保準(zhǔn)確性和一致性。

●跨職能協(xié)作： 協(xié)調(diào)現(xiàn)場人員、技術(shù)團(tuán)隊和銷售團(tuán)隊之間的溝通，確保一致性和無縫交流。

●持續(xù)改進(jìn)： 收集現(xiàn)場反饋，協(xié)助改進(jìn)實施流程。

職位要求：

●國籍： 中國

●居住地： 廣東省，東莞優(yōu)先

●教育背景： 擁有工程學(xué)、信息技術(shù)、計算機(jī)科學(xué)學(xué)士學(xué)位，或技術(shù)認(rèn)證和/或技術(shù)學(xué)院學(xué)位。

●工作經(jīng)驗： 5年以上在電信、物聯(lián)網(wǎng)、能源、制造或汽車等行業(yè)擁有相關(guān)現(xiàn)場服務(wù)或硬件安裝和故障排除經(jīng)驗者高度優(yōu)先。

●專業(yè)素養(yǎng)： 期望通過Google Apps每天向總部管理層匯報、提交詳細(xì)工作報告、管理項目進(jìn)度和個人物流。必須擁有私人交通工具以往返工作現(xiàn)場。

●身體素質(zhì)： 必須能夠熟練使用電動工具和切割金屬。愿意并能夠長時間站立工作，并能夠舉起20公斤重物。

●精通 Microsoft Excel、PowerPoint、Word和Google應(yīng)用程序。

聘用期限：

2個月試用期后轉(zhuǎn)為全職

語言要求：

●英語（中級）： 公司和客戶的工作語言。

●中文（母語）： 工作現(xiàn)場的語言。

Job Title: IoT Field Service Technician

Location: On-site

Department: Implementation

Reports To: Head of Implementation

Managed By: Global Technical Lead

About Us:

eMoldino is a pioneering global leader in enterprise-level supply chain management (SCM) solutions with secured investments from top VCs. eMoldino is driving digital transformation for Fortune 500 companies and major manufacturing organizations worldwide such as Tesla, Jaguar Land Rover, P&G and Dyson. We are in an exciting phase of rapid expansion, at the forefront of global solution delivery in one of the most innovative sectors, collaborating directly with our Silicon Valley based board director with AUM of 60 billion, various senior executives for global hegemonic clients, domestic and global VCs, and other business partners across the US, EU, and Asia.

Position Overview:

As an IoT Field Service Technician, you will be an integral part of our Implementation Department, working closely with the Global Technical Lead and collaborating with our Hardware and Field Service teams. You will ensure seamless deployment and ongoing support for our hardware solutions in a global, fast-paced environment.

Responsibilities

●Deployment & Implementation: Install and configure sensors, terminals, and related hardware, ensuring successful deployment in manufacturing environments. Must be capable of managing a service area of 300km and meeting a daily hardware installation quota.

●Technical Support & Troubleshooting: Provide on-site or remote technical support to diagnose and resolve hardware issues efficiently.

●Data Administration: Clean, import, and harmonize OEM tooling data, ensuring accuracy and consistency.

●Cross-Functional Collaboration: Liaise between the site personnel, technical, and sales teams to ensure alignment and seamless communication.

●Continuous Improvement: Gather feedback from the field to help improve deployment processes.

Qualifications

●Nationality: Chinese

●Legal Residence: Guangdong Province, preferably Dongguan

●Education: A bachelor’s degree in Engineering, Information Technology, Computer Science, or a technical certification and/or a polytechnic degree.

●Work experience: Relevant field service or hardware installation and troubleshooting experience in industries such as telecommunications, IoT, energy, manufacturing, or automotive is highly valued.

●Professional acumen: Is expected to communicate daily to the head office management via google apps, submit detailed work reports, manage project schedules, and personal logistics. Must possess a personal vehicle to transport themselves to the work site.

●Physical profile: Must be capable of handling power tools skillfully and cutting metals. Willing and able to work on feet for long periods of time and lift 20kg.

●Proficient in Microsoft Excel, PowerPoint, Word, and all G suite apps.

Duration:

Full-time after a 2-month Probation Period

Language Requirements (Fluency and/or proficiency in English and Chinese).

●English (intermediate): The working language of the company and our clients.

●Chinese (native): The language of the work site.