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崗位職責(zé):
1. Job Purpose
工作目標(biāo)
- Work closely with Executive Chef and Sous to contribute to the Food and Beverage Strategy that supports overall hotel sales and guest satisfaction strategies for all food and beverage, meetings and banquets, and event revenue streams with empathy for the guest population (leisure/corporate/family) and brand
- 與行政總廚和副廚緊密合作，制定餐飲戰(zhàn)略，支持酒店的整體銷售和所有餐飲、會(huì)議和宴會(huì)的客人滿意度戰(zhàn)略，以及關(guān)注客人群體（休閑/企業(yè)/家庭）和品牌的活動(dòng)收入流。
- Ensure strict compliance with all relevant Hygiene and Safety legislation requirements and Merlin code of safe working practices through effective due diligence.
- 通過(guò)有效的盡職調(diào)查，確保嚴(yán)格遵守所有相關(guān)的衛(wèi)生和安全法規(guī)要求以及默林安全工作規(guī)范。
- Recruit, develop and lead a positive, professional, and strong team, with a focus on guest satisfaction, quality of food and delivery and development of a high level of skills; act as a role model in leading this through the Merlin values.
- 招聘、發(fā)展和領(lǐng)導(dǎo)一支積極、專業(yè)、強(qiáng)大的團(tuán)隊(duì)，關(guān)注客人滿意度、食物質(zhì)量和遞送，并培養(yǎng)高水平的技能；作為默林價(jià)值觀的榜樣。
- Provide the relevant information, tools and training to the team in order for them to deliver to a high standard
- 為團(tuán)隊(duì)提供相關(guān)的信息、工具和培訓(xùn)，以使他們達(dá)到高標(biāo)準(zhǔn)。
- Ensure there is a comprehensive cleaning programme which is executed well and accompanied with the relevant paperwork trail.
- 確保有一個(gè)全面的清潔計(jì)劃，并有相關(guān)的書面記錄。
- Effective management of costs which include food and labour and to ensure that they are inline with the business needs.
- 有效管理成本，包括食品和勞動(dòng)力，并確保它們符合業(yè)務(wù)需求。
- Ensure that Guest Satisfaction KPI(Key Performance Indicators) are at a constant high standard.
- 確?？腿藵M意度KPI（關(guān)鍵績(jī)效指標(biāo)）始終保持在高水平。
2. Business Impact/Results
業(yè)務(wù)影響/結(jié)果
- Monitor, analyse and respond to changes in commodity costs to ensure we provide high quality products to our customers while contributing to profitable LLSHR
- 監(jiān)控，分析和應(yīng)對(duì)商品成本的變化，以確保我們?yōu)榭蛻籼峁└哔|(zhì)量的產(chǎn)品，同時(shí)為L(zhǎng)LSHR的盈利做出貢獻(xiàn)。
- Work closely with meeting and banquet managers to ensure all meetings and events run smoothly
- 與會(huì)議和宴會(huì)經(jīng)理緊密合作，確保所有會(huì)議和活動(dòng)順利進(jìn)行。
- Develop a development plan for all chefs, with a clear succession plan within the team while reducing labour turnover
- 為所有廚師制定發(fā)展計(jì)劃，在團(tuán)隊(duì)內(nèi)制定明確的繼任計(jì)劃，同時(shí)減少人員流動(dòng)率。
- Have a clear understanding and understanding of the gross profit realized
- 對(duì)毛利有清晰的認(rèn)識(shí)和理解。
- Manage food stocks, including accurate waste reporting/recording and, where necessary, implement action plans to achieve gross food profits
- 管理食品庫(kù)存，包括準(zhǔn)確的廢物報(bào)告/記錄，并在必要時(shí)實(shí)施行動(dòng)計(jì)劃以實(shí)現(xiàn)食品毛利潤(rùn)。
3. Correspondence
快速響應(yīng)
- Liaise and collaborate with the Executive Chef and Executive Sous Chef and the Merlin Group commercial team to share ideas, concepts and secure bigger and better deals
- 與行政總廚、行政副總廚和默林集團(tuán)商務(wù)團(tuán)隊(duì)保持聯(lián)系和合作，分享想法和概念，確保更大更好的交易。
- Collaborate and develop relationships with external suppliers to ensure LEGOLAND Shanghai Resort enjoys the best reputation in the industry and receives the services needed to ensure that the operational food and beverage team can deliver the highest quality products and targeted financial returns.
- 外部供應(yīng)商合作和發(fā)展關(guān)系，以確保上海樂(lè)高樂(lè)園度假區(qū)在業(yè)內(nèi)享有最佳聲譽(yù)，并獲得所需的服務(wù)，以確保運(yùn)營(yíng)的餐飲團(tuán)隊(duì)能夠提供最高質(zhì)量的產(chǎn)品和目標(biāo)的財(cái)務(wù)回報(bào)。
- Communicate effectively with the wider F&B resort team as well as the Group F&B team to ensure best practices/standards and procedures are available within Merlin Entertainment.
- 與酒店餐飲團(tuán)隊(duì)以及集團(tuán)餐飲團(tuán)隊(duì)進(jìn)行有效溝通，以確保默林娛樂(lè)公司的最佳實(shí)踐/標(biāo)準(zhǔn)和程序。
4. Decision Making & Autonomy
決策與自主
- Monitor and respond to expenses related to food and beverage equipment maintenance
- 監(jiān)控和響應(yīng)與食品和飲料設(shè)備維護(hù)相關(guān)的費(fèi)用。
- Decide on appropriate menus and recipes while demonstrating awareness of food profitability
- 決定合適的菜單和食譜，同時(shí)展示食品盈利意識(shí)。
- Implement custom order tables with face value levels to ensure consistent inventory holding levels based on business needs.
- 根據(jù)業(yè)務(wù)需要，執(zhí)行帶有面值水平的自定義訂單表，以確保一致的庫(kù)存水平。
- Regularly check hotel occupancy and park attendance to gauge and forecast demand,
- 定期檢查酒店入住率和公園出勤率，以衡量和預(yù)測(cè)需求。
- Work with the Executive Chef and Executive Sous Chef to propose strategies to fill the trough.
- 與行政總廚和行政副總廚一起提出策略以填補(bǔ)低谷。
- Ensure that the kitchen brigade clearly understands their roles and responsibilities.
- 確保廚房團(tuán)隊(duì)清楚地了解他們的角色和責(zé)任。
5. Applied Knowledge & Specialist Skills
應(yīng)用知識(shí)和專業(yè)技能
- Effective communication skills
- 有效的溝通技巧。
- Lead by example; role model for the Merlin Way
- 以身作則；默林之道的榜樣。
- Impact and influencing skills
- 影響力和影響技巧。
- Proficient in Microsoft Office packages.
- 熟練使用Office辦公軟件。
- Excellent organisational skills with the ability to prioritise and manage your workload in a timely manner to meet set deadlines.
- 優(yōu)秀的組織能力，能夠及時(shí)安排和管理工作，以滿足規(guī)定的截止日期。
- Ability to manage in a diverse environment with focus on client and customer service.
- 能夠在多樣化的環(huán)境中進(jìn)行管理，注重客戶和客戶服務(wù)。
- Ensure all team members are trained in line with company standards & procedures and that all employees’ sign documentation which is associated with their training.
- 確保所有團(tuán)隊(duì)成員按照公司標(biāo)準(zhǔn)和程序進(jìn)行培訓(xùn)，并確保所有員工簽署與培訓(xùn)相關(guān)的文件。
6. Making Resources
制造資源
- Manage budgets effectively, including controlling the cost of goods, labour, waste, and inventory.
- 有效地管理預(yù)算，包括控制貨物、人員、浪費(fèi)和庫(kù)存的成本。
- Effective use of sectoral resources
- 有效利用部門資源。
- Minimize costs and waste by carefully managing inventory ordering, portion size control, and inventory turnover
- 通過(guò)仔細(xì)管理庫(kù)存訂單、份量控制和庫(kù)存周轉(zhuǎn)率來(lái)減少成本和浪費(fèi)。
- Ensure robust processes for checking deliveries and inventory orders.
- 確?？煽康牧鞒虣z查交貨和庫(kù)存訂單。
- Build relationships with local catering colleges and institutions to create natural pathways for students to apply and start their catering careers at LEGO LAND Shanghai Resort.
- 與當(dāng)?shù)夭惋媽W(xué)院和機(jī)構(gòu)建立關(guān)系，為學(xué)生申請(qǐng)并開始在上海樂(lè)高樂(lè)園度假區(qū)的餐飲事業(yè)創(chuàng)造自然的途徑。
- Oversee and implement quality control measures for the more junior members of the team.
- 監(jiān)督和實(shí)施團(tuán)隊(duì)中較初級(jí)成員的質(zhì)量控制措施。
- Effectively manage employees in accordance with employment laws, including young worker legislation.
- 根據(jù)勞動(dòng)法，包括青年勞工法，對(duì)員工進(jìn)行有效管理。
- Ensure the development of team members through the use of courses offered by LEGOLAND Shanghai Resort and Merlin Entertainment.
- 通過(guò)上海樂(lè)高樂(lè)園度假區(qū)和默林娛樂(lè)提供的課程，確保團(tuán)隊(duì)成員的發(fā)展。
7. Complexity & Problem Solving
復(fù)雜性和解決問(wèn)題的能力
- Provide creative ideas for customer satisfaction and operational goals.
- 為客戶滿意度和運(yùn)營(yíng)目標(biāo)提供創(chuàng)造性的想法。
- Demonstrate knowledge and knowledge of the latest trends in food nutrition to our target audience and contribute to continuous nutritional development.
- 向我們的目標(biāo)受眾展示食品營(yíng)養(yǎng)最新趨勢(shì)的知識(shí)和知識(shí)，并為持續(xù)的營(yíng)養(yǎng)發(fā)展做出貢獻(xiàn)。
- Overcome any operational issues to ensure that food delivery standards are not compromised at any time
- 解決任何運(yùn)營(yíng)問(wèn)題，確保送餐標(biāo)準(zhǔn)在任何時(shí)候都不會(huì)受到影響。
- Effective staff management in case of complaints, concerns or grievances
- 在發(fā)生投訴、擔(dān)憂或抱怨時(shí)有效管理員工。
- Ensure tracking of food consumption at LEGOLAND Shanghai Resort.
- 確保跟蹤上海樂(lè)高樂(lè)園度假區(qū)的食品消費(fèi)情況。
8. Health & Safety
健康與安全
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
根據(jù)集團(tuán)政策（HS001）和法律，員工應(yīng)對(duì)自己以及同事和顧客（如適用）的安全負(fù)責(zé)。特別是員工必須確保他們從事的所有工作活動(dòng)都依照安全的工作程序。員工不得使用未經(jīng)培訓(xùn)過(guò)的任何工具和設(shè)備。如果意外發(fā)生時(shí)，員工必須確保及時(shí)和直屬上級(jí)匯報(bào)，并且在合適的情況下積極協(xié)助任何的調(diào)查。

任職要求:
- Requires progressive years of professional-level experience in kitchens, with demonstrable experience over 5years as Chef de Cuisine(or equivalent role/job experience).
要求在廚房有多年專業(yè)水平的工作經(jīng)驗(yàn)，有5年以上廚師長(zhǎng)的工作經(jīng)驗(yàn)?；蛲嚷毼换蚬ぷ鹘?jīng)驗(yàn)）。
- A proven track record in managing cost of sales required. Underpinning knowledge of food safety required and proven record to obtain industry standards at the highest level.
有良好的食品成本管理經(jīng)驗(yàn)。具備食品安全知識(shí)，并有可靠的記錄以達(dá)到最高水平的行業(yè)標(biāo)準(zhǔn)。
- Minimum 8years of work experience in China and be familiar with local diet preference
8年以上在中國(guó)境內(nèi)工作的經(jīng)驗(yàn)，并熟悉本地飲食喜好。
- Knowledge on food and beverage systems preferred with stock taking ability. Industry experience in a theme park, hotel or resort preferred.
熟悉餐飲系統(tǒng)及盤點(diǎn)系統(tǒng)者優(yōu)先。有主題公園、酒店或度假區(qū)工作經(jīng)驗(yàn)者優(yōu)先。
- A culinary degree or bachelor's in business, food service management (or equivalent education and experience) is required.
要求有烹飪相關(guān)學(xué)位或商業(yè)、餐飲服務(wù)管理學(xué)士學(xué)位?；蛲冉逃?jīng)歷和經(jīng)驗(yàn)）。
- Must be willing to work flexible hours, including evenings and weekends to support Resort operations.
必須接受靈活工作時(shí)間，包括晚上和周末，以支持度假區(qū)的運(yùn)營(yíng)。