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Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Infrastructure

Principal responsibilities:

• High quality delivery of service now requests and projects meeting customer requirements within agreed timelines.
• Communicating effectively with key business users regarding requirements.
• Create and maintain knowledge articles.
• Mentor new team members and Conduct knowledge sharing sessions.
• Prepare traning plans and documentation.
• Identify and improve efficiency and potential improvements of the network environment.
• Participate in the testing/piloting of new services/hardware.
• Ensure Service Quality Targets are met for offered Connectivity services.
• Plan and prepare change orders as per organization standards.
• Analyze and resolve network issues.
• Provide oncall support to the customers.

Knowledge & Experience / Qualifications:
Leadership & Teamwork

• Role holder must be a good team player and should be able to work collaboratively work with operation and engineering teams and other stake holders.
• Excellent Communication Skills.
• Flexible to work outside of "business hours" and at weekends in order to undertake change activity.

Functional Knowledge
Strong functional knowledge and extensive experience on the following network products

• F5 Load Balancer
• Check Point and fortigate firewalls
• Cisco Routers and Switches
• Cisco ACI
• Bluecoat Proxy