確保領(lǐng)班和前臺(tái)接待按照程序完成日常工作。
確保所有設(shè)備日常運(yùn)轉(zhuǎn)，必要時(shí)聯(lián)系工程部和電腦房。
監(jiān)督前臺(tái)房?jī)r(jià)和匯率指示屏每日更新。
確保每日更新信息版。
利用領(lǐng)導(dǎo)技能有效的鼓勵(lì)激進(jìn)員工。
每日查詢可賣房態(tài)以確保每日升級(jí)銷售。
確保前臺(tái)領(lǐng)班每日查看應(yīng)退房。
協(xié)助前臺(tái)經(jīng)理進(jìn)行部門培訓(xùn)，定期進(jìn)行檢查。
確保每日記錄交接本，以將信息交至下一班次，從而跟進(jìn)。
協(xié)助前臺(tái)經(jīng)理跟進(jìn)并解決卡單。
協(xié)助更新前廳部待解決賬目報(bào)表并跟進(jìn)。
每日將登記客人信息輸入公安局系統(tǒng)。
確保前臺(tái)領(lǐng)班正確查看入住登記表。
確保部門工作區(qū)域整潔有序。
To ensure that the Captain and receptionist shift procedures and duties are completed on time and correct.
Ensure that all the equipments are working properly on a daily basis and coordinate with the Engineering or IT Department if necessary.
Ensure that the daily update of the reception screen showing today’s rate and exchange rate.
To ensure that information’s board are maintained up-to-date.
Use supervision skills effectively to encourage and motivate staff.
Check the daily room availability in order to establish daily up-sell strategy.
Ensure the due out are check by the Front Desk Captain.
Assist the Front Desk Manager for section training to Ambassador and make regular check with them.
Maintain a daily log book in order to pass on all information to the next shift and issue to follow up.
Coordinate with the Front Desk Manager to follow up and settle all Post Master account.
Assist keep update Front Office Pending account report and follow up.
Input daily register guest into the PSB system.
Ensure that all registration forms are correctly checked by the Front Desk Captain.
Ensure that the sections areas are maintained in a clean and business-like manner environment.