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【Company Introduction】
Qingdao Luochengtong Information Technology Co., Ltd. is a professional information service provider deeply engaged in the U.S. mortgage industry. We are committed to offering comprehensive and efficient home loan solutions for homebuyers, refinancing clients, and real estate professionals.

【Job Responsibilities】
1．Undertake daily human resource management work, including background checks, handling of onboarding/offboarding procedures, signing of various contracts, standardization, update and management of contracts, maintenance of information files, communication of daily notifications, collection of feedback, and supervision of code of conduct.
2．Be responsible for orientation training, such as promotion of rules and regulations, corporate culture training, and other training programs.
3．Supervise and assist the sales team in maintaining customer relationships and responding to consulting requests.
4．Collect and analyze the work performance of sales team members, assist them in solving problems and improving performance.
5．Assist in managing customer resources, allocate them reasonably, and resolve conflicts.
6．Develop and explore customer resources.
7．Handle other ad-hoc tasks.

【Job Requirements】
1．Basic Requirements
Educational Background: Bachelor's degree or above, no restriction on major.
2．Work Experience:
①　At least 2 years of work experience in human resources or customer management.
②　Familiar with recruitment and management; candidates with customer service-related experience are preferred.
3．Competency Requirements
①　Language Ability: Fluent in English listening, speaking, reading and writing.
②　Good at thinking and summarizing, with strong logical thinking ability and problem-solving skills; able to propose efficiency optimization solutions based on actual work.
③　High initiative and internal drive; able to proactively identify problems in work and solve them actively, with the ability to work independently.
④　Possess good communication and coordination skills, service awareness and sense of responsibility; work rigorously and carefully, and able to bear certain work pressure.

【W(wǎng)orking Hours】
Workdays are from Tuesday to Saturday, with two days off on Sunday and Monday. Employees are entitled to national statutory holidays and paid annual leave.
公司介紹：
青島洛城通信息科技有限公司，是一家深耕于美國(guó)抵押貸款行業(yè)的專業(yè)信息服務(wù)提供商。我們致力于為購(gòu)房者、再融資客戶以及房地產(chǎn)專業(yè)人士提供全面、高效的購(gòu)房貸款解決方案。

【崗位職責(zé)】
1．承擔(dān)日常人事管理工作，涵蓋背景調(diào)查、入/離職手續(xù)辦理、各類合同簽署、規(guī)范、更新和管理、信息檔案維護(hù)、日常通知傳達(dá)、收集反饋、行為規(guī)范等。
2．負(fù)責(zé)入職培訓(xùn)，如規(guī)章制度宣導(dǎo)、公司文化培訓(xùn)、其他培訓(xùn)等。
3．督導(dǎo)和幫助銷售團(tuán)隊(duì)維護(hù)客戶關(guān)系，響應(yīng)咨詢?cè)V求。
4．匯總和分析銷售團(tuán)隊(duì)成員工作業(yè)績(jī)，協(xié)助其解決問(wèn)題，提高業(yè)績(jī)。
5．協(xié)助管理客戶資源，合理分配，解決矛盾。
6．開發(fā)和挖掘客戶資源。
7．其他臨時(shí)工作。

【崗位要求】
一、基本要求
1．教育背景：本科及以上學(xué)歷，專業(yè)不限。
2．工作經(jīng)驗(yàn)：
①具備2年及以上人力資源/客戶管理相關(guān)工作經(jīng)驗(yàn)。
②熟悉招聘、管理，有客戶服務(wù)相關(guān)經(jīng)驗(yàn)者優(yōu)先。
3．能力要求
①語(yǔ)言能力：英語(yǔ)聽說(shuō)讀寫流利。
②善于思考總結(jié)，具備較強(qiáng)的邏輯思維能力與問(wèn)題解決能力，能結(jié)合工作實(shí)際提出效率優(yōu)化方案。
③主動(dòng)性與內(nèi)驅(qū)力強(qiáng)，能主動(dòng)發(fā)現(xiàn)工作中的問(wèn)題并積極解決，具備獨(dú)立開展工作的能力。
④具備良好的溝通協(xié)調(diào)能力、服務(wù)意識(shí)與責(zé)任心，工作嚴(yán)謹(jǐn)細(xì)致，能承受一定的工作壓力。

【工作時(shí)間】
工作日周二到周六，周日和周一雙休，國(guó)內(nèi)法定節(jié)假日，帶薪年假。