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短期6個月

? Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity. ? Log and track incidents and service requests using our ticketing system. ? Escalate complex issues to the appropriate internal teams or external vendors. ? Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided. ? Maintain a high level of customer satisfaction by providing timely and accurate information. ? Collaborate with other team members and departments to improve service delivery and client satisfaction. ? Participate in regular training sessions to stay updated on the latest technologies and support techniques. ? Document processes, procedures, and solutions in the knowledge base. ? Fluent in Mandarin and English, both written and spoken. ? Proven experience in a service desk or technical support role. ? Strong knowledge of computer systems, mobile devices, and other tech products. ? Excellent problem-solving skills and attention to detail. ? Ability to work independently and as part of a team. ? Strong communication and interpersonal skills. ? Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. ? Office-based / Hybrid work options available.