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崗位職責：
1.負責接待外籍游客，提供多場景外語咨詢服務(wù)。
2.負責旅游產(chǎn)品介紹、活動引導等日常對客咨詢服務(wù)。
3.負責處理外籍游客的旅游安排、投訴與應(yīng)急事務(wù)。
4.負責翻譯旅游資料、標識及宣傳內(nèi)容。
5.負責公司相關(guān)外語翻譯及內(nèi)部日常培訓工作。
6.完成上級領(lǐng)導交辦的其他工作任務(wù)。

Job Responsibilities:
1.Responsible for receiving foreign tourists and providing multilingual consultation services across various scenarios.
2.Responsible for daily customer consultation services, including introducing tourism products and guiding activities.
3.Handle travel arrangements, complaints, and emergency matters for foreign tourists.
4.Translate tourism materials, signs, and promotional content.
5.Responsible for the company's foreign language translation and daily internal training.
6.Complete other tasks assigned by supervisors.

任職要求：
1.普通高校本科及以上學歷，俄語翻譯、旅游管理、市場營銷等相關(guān)專業(yè)優(yōu)先，年齡38周歲以下，形象氣質(zhì)良好。
2.母語為俄語者優(yōu)先，具備流利的俄語表達能力，能順暢開展外籍游客咨詢接待及旅游產(chǎn)品介紹；能簡單使用英語或中文進行溝通者優(yōu)先。
3.具有旅游接待、酒店服務(wù)、導游或相關(guān)涉外服務(wù)經(jīng)驗者優(yōu)先。
4.具備較強的服務(wù)意識和責任心，以游客滿意度為核心，致力于為游客提供周到、友好、專業(yè)的服務(wù)體驗。
5. 條件特別優(yōu)秀者可適當放寬要求。

Qualifications:
1.Bachelor's degree or above from a recognized university; majors in Russian Translation, Tourism Management, Marketing, or related fields are preferred. Age under 38 with a pleasant appearance and professional demeanor.
2.Native Russian speakers are preferred. Must possess fluent Russian speaking skills to smoothly conduct tourist consultation and product introduction. Ability to communicate simply in English or Chinese is an advantage.
3.Priority will be given to candidates with experience in tourism reception, hotel services, tour guiding, or other related foreign-facing services.
4.Possess a strong service mindset and sense of responsibility, focusing on tourist satisfaction, and committed to providing thoughtful, friendly, and professional service experiences.
5.Certain requirements may be relaxed for exceptionally qualified candidates.